Shipping policy

 

Shipping and Tax Policy

Below you will find detailed information about our shipping and tax policies.

Shipping Policy

Processing Time:

  • Orders are processed within 2-5 business days.
  • Please note that our products are produced specifically for you once you place an order, which may affect processing times.

Shipping Methods and Delivery Times:

  • We offer various shipping options to cater to different needs and destinations.
  • Estimated delivery times AFTER order processing/production:
    • European Union: 3-9 business days
    • Rest of the World: 7-21 business days

Shipping Costs:

  • Shipping costs are calculated at checkout based on the destination and weight of the order.
  • We offer free shipping on orders over $50 / €50

International Shipping:

  • We ship worldwide! However, please be aware of the potential for delays due to customs processing in the destination country.

Import Duties and Taxes

European Union:

  • For orders shipped within the European Union, VAT is included in the product prices and no additional taxes will be due upon delivery.

Non-EU Countries:

  • Orders shipped to non-EU countries are not subject to VAT at checkout.
  • The destination country may levy import duties, taxes, and fees once the shipment reaches your country. These charges are the responsibility of the recipient.
  • We recommend contacting your local customs office for detailed information on import duties and taxes.

Important Notice:

  • Please be aware that international shipments may be subject to import taxes, duties, and fees, which are the responsibility of the recipient. Heimwee Studio has no control over these charges and cannot predict their amount.
  • If the recipient refuses to pay these charges and the package is returned to us, we will refund the purchase price minus the shipping costs and any additional fees incurred.

Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the link provided in the email or through our website.

Lost or Damaged Packages

  • In the rare event that your package arrives damaged, please contact us at info@heimweestudio.com within 7 days of receipt.
  • We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us:

Thank you for shopping with Heimwee Studio. We appreciate your business and strive to provide you with the best service possible.